PRIVACY POLICY
INTRODUCTION
At Pinnacle we are committed to protecting your privacy. We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests. Our Privacy Notice explains how we collect, use, share and protect your personal information. When we update this policy we will post any changes on our website. If you have any queries about this Notice please contact us at Pinnacle Performance Limited, 7th floor, Morrison Plaza, 9 Morrison Hill Road, Wan Chai, Hong Kong. Alternatively kindly send an email to admin@pinnacleperformance.hk.
IDENTITY OF DATA CONTROLLER
The Data Controller in respect of this Privacy Notice is Pinnacle Performance Limited or Pinnacle Performance Limited.
WHEN DO WE COLLECT INFORMATION?
We collect your personal information when you:
Complete a Membership Agreement;
Register interest for upcoming Pinnacle events;
Book or attend a Group Development Session;
Ask us for more information about a product or service, or contact us with a question or complaint;
Take part in a competition or survey;
Visit or browse our website;
Contact our team through telephone or email;
You have an accident in our facility or there was an incident where you were a witness or personally affected;
When our staff take photos of your attendance at a facility, part of an event or in a session.
We may also collect, match or acquire information about you from other organisations such as Google and Facebook.
WHAT INFORMATION DO WE COLLECT?
The information we collect is required for the purpose of setting up your membership with Pinnacle. Such information allows you to be identified as a member of Pinnacle and includes:
Name, date of birth, gender, e-mail address, postal address, telephone number, and health declaration
Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers
Your usage records and duration of visits
Your contact with us, such as a note or recording of a meeting you have with a coach, an email or other records of any contact you have with us
Your membership information – such as dates of payment owed and received, the services you use and any other information related to your membership
HOW DO WE USE THIS INFORMATION?
We will use your personal information to provide you with the services, products or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes. We may use your information to:
Carry out an identity check as part of your membership application.
Process your membership application
Bill you for using our services as part of your membership
Keep you informed about our services including operational matters relating to your membership
Provide relevant services to you
To share event photos on social media platforms such as Facebook and Instagram
Contact you with offers or promotions
Respond to any questions or concerns you might have about our services
Understand how you use our services, to help us develop relevant and updated services
Carry out research and statistical analysis to monitor how customers use our services
Prevent and detect fraud or other crimes
Where we process your personal data based on your consent you have the right to withdraw consent at any time, for example your consent to share photos on social media. If you no longer wish to provide your consent, please email us at admin@pinnacleperformance.hk.
We’ll store your information for as long as you are a member of Pinnacle, or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations we will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access into a facility, a payment made or a comment added to the membership following contact with Pinnacle. We may contact you about Pinnacle services during this 6 years if you haven’t opted out of receiving marketing communications from us.
DO WE USE COOKIES?
Pinnacle uses cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your online activities). These collect information that tells us how you use our websites, web-related products and services. The use of cookies does not give us access to the rest of your computer. This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.
You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted. This could include joining or logging in to your members area.
KEEPING YOUR PERSONAL INFORMATION SECURE
We take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
We ensure the organisations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may share information about you with:
Service providers, agents and associated organisations to allow us to service your membership and communicate with you; for example, financial institutions to process payments.
Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so.
We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our members. If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation. We will inform you if we do.
THIRD PARTY TRACKING
We use tools such as Google Analytics for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience. For more information and how to opt out from this please email admin@pinnacleperformance.hk.
YOUR PRIVACY RIGHTS
You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.
Access. You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email or phone at admin@pinnacleperformance.hk. There is not normally a fee for this service.
Rectification. If you believe we’re holding inaccurate information about you, or your personal details change, please update your information by sending us an email to admin@pinnacleperformance.hk.
Erasure. You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your membership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).
Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.
Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.
Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.
Object. You have the right to object to data processing of your personal data for direct marketing or profiling purposes.
Profiling. You have the right not to be subject to any decision based on automatic processing of your personal data.
CHANGES TO THIS PRIVACY NOTICE
We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our website and you will have the opportunity to adjust your communications preferences by emailing us at admin@pinnacleperformance.hk.